Welcome to Integrity
This online induction should be read carefully in full and includes important information regarding your employment, such as:
- Information About Us
- Our People
- Company Policies & Procedures
- Employee Standards
- Terms & Conditions of Employment
- Health & Safety
Who are we
- Integrity Security Group Ltd, known as Integrity has its head office in Solihull with additional offices in Aldridge and Letchworth Garden City
- Integrity provide Reception and Security services to client sites, as well as key holding and alarm response, mobile patrols, CCTV and consultancy to clients on security matters
- Integrity also offer Facilities Services including cleaning and maintenance as well as compliance services
- We have 100+ employees
- Sales turnover last year was over £3,000,000
- Integrity Security Group Ltd hold SIA approved contractor status for the provision of both Security Guarding & Key Holding services
- We are Principal member of the British Security Industry Association
- CHAS and SAFE contractor approved
- Integrity has ISO:14001 accreditation
- Integrity has ISO:9001 accreditation and complies with the following standards:
- BS7858 Security Screening of Individuals Employed in a Security Environment
- BS7499 Static Site Guarding and Mobile Patrol Service
- BS7958 Closed Circuit Television (CCTV) Management and Operation
- BS7960 Door Supervisors
- BS7984 Key Holding and Response Services
- We are members of IFEDA the Independent Fire Engineering & Distributors Association
- We are members of the FPA The Fire Protection Association
Our People
Our Mission
- To deliver high quality service
- To create good working conditions for our staff
- To operate with good environmental performance
- To comply with our legal and other obligations
- To continually improve
Our Values
- Treat employees fairly and with respect at all times
- Treat staff well to motivate them to provide excellent levels of customer service
- Build strong client relationships through excellent service
- Communicate effectively both internally and externally
- Listen to our clients, staff and regulators to make sure we get it right first time, every time
- Plan our activities to ensure a consistent high quality service
- Instill an 'Improvement Culture' within all areas of operation
Important Information Regarding your Employment
Holiday
The holiday year runs from 1st April to 31st March. Your paid holiday entitlement is 5.6 x your average working week per holiday year, (pro-rata in the year of joining and leaving) including bank/public holidays which includes your statutory entitlement under the Working Time Regulations. You will receive your pay as normal during any period of authorised paid holiday entitlement. You will need to complete a holiday request form and normally provide us with at least 2 weeks notice.
Payroll
You will be paid prior calendar monthly. Pay day is on the 15th of every month. So on 15th of every month you will be paid for anything you have done between the first day of the previous month and the last day of the previous month. For example; On the 15th April 2018, you are paid for any shifts you completed with us between the 01st March 2018 till 31st
Notice Periods
- If you are employed by Integrity on a permanent basis and you wish to terminate your employment with us you are required to give us four week’s prior notice in writing
- One week whilst on probation or if you are a casual worker
- If you fail to provide proper notice when you leave the Company you may have the lieu of notice costs deducted from your final pay
Training and Uniform Costs
Integrity Security Group Ltd will cover the costs associated with providing your company uniform and any further internal or external training when applicable.
If you leave within 24 months of the training being undertaken Integrity reserves the right to recover the total costs of any provided training. This applies to any in-house or external training examination fees and also to any ongoing certification or permit to operate schemes.
If you leave within 36 months of the training being undertaken Integrity Security Group Ltd reserve the right to recover 50% of the total costs of attending this training from your final wages.
This applies to any course content or examination fees and also to any ongoing certification or permit to operate schemes.
If you leave within 12 months of joining Integrity Security Group Ltd reserves the right to recover uniform costs* on the following sliding scale:
Leaving within 3 months 100% uniform costs deducted from your final wages
Leaving within 6 months 75% uniform costs deducted from your final wages
Leaving within 9 months 50% uniform costs deducted from your final wages
Leaving within 12 months 25% uniform costs deducted from your final wages
(*The maximum cost of your uniform will be capped at £200.00)
Pensions Scheme
Your employment is subject to the rules and regulations of the Government Auto-Enrolment Pension Scheme during your employment with the Company. You agree to deductions from your salary to be made in connection with this scheme.
If you do not wish to be enrolled in a workplace pension then you can exercise your right to opt-out.
We Care
Integrity Security Group offers you to access our dedicated support service; We Care.
We Care looks after your wellbeing with a 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance, plus much more. Using your phone, tablet or desktop, you and your family have 24/7 access to thousands of experts, all from the comfort of your own home.
Health & Safety
Integrity take great measures to ensure that their staff are safe whilst working alone at client sites and utilise SmartTask check calls
We complete annual site risk assessments for all our working locations
Personal Protection Equipment is given to all staff
Please take reasonable care of your own safety and that of others
Co-operate with us on all matters especially those relating to health and safety
Correctly use work items provided to you and do not interfere with or misuse anything provided for your health, safety or welfare
The Health and Safety Executive define violence at work as: “any incident in which a person is abused, threatened or assaulted in circumstances relating to their work”
- Have a mobile phone with you at all times, with pre-set numbers for use in emergencies. This will help you to summon assistance if required.
- Please ensure that you have familiarised yourself with any safe or secure areas on the site where you may take shelter.
- If you feel threatened or in danger call the police and advise a member of Integrity’s management as soon as possible
You will be regularly visited at site by managerial staff reviewing welfare
Smart Task
SmartTask is an employee scheduling and remote workforce management solution and is used to schedule your duties and record your attendance for payroll
SmartTask has an app for Apple and Android mobile devices which you can download and log into with unique details which will be issued to you shortly
Failing to use the SmartTask system correctly may result in your hours and pay being incorrect
How to download the app…
You will need to download the app from the Google play store or iPhone app store
It’s free to download and only takes a few seconds to set up
Enter “My SmartTask” into the search engine on the App Store or Google play
It will come up with “my SmartTask” as one of the results – select this and download the App
The app will allow you to book on / off and allow you to view your upcoming roster and submit holiday via the system. It will also allow you to confirm your shifts for which you have been scheduled and for those without a Smartphone you can also login online.
Using SmartTask via the telephone
To make a SmartTask call using a telephone please see the diagram above.
Start by calling 0203 879 5479
Integrity’s company number is always 8389 so this will be the same for any site you work at for Integrity
Your Personal number is unique to you and can be found on your Company ID card
The Site number will be different depending on which site you are working at and can be found in the Daily Occurrence Book.
Confidentiality Agreement
1. This agreement is made on the understanding that the disclosing party has, and will retain, all rights to the documents and files that are subject to copyright and their trademarks, whether registered or not, and all other intellectual property. Further the receiving party hereby agrees that all information, whether oral, written or otherwise communicated that is supplied by the disclosing party in the course of the project shall be treated as confidential. Forms of information communicated encompass those through any conversations, be they private, personal or business related; written letters and memos; electronic data from email, CD, DVD, floppy disk, hard drive, external hard drives, network drives and USB sticks. This will also cover any information or details regarding Integrity Security Group and its operations, or that of its clients, which the receiving party may have access to during the terms of the agreement.
2. The receiving party undertakes not to use the information for any purpose, other than for the purpose of working within the Company’s business, without obtaining the prior written agreement of the disclosing party.
3. This agreement applies to technical and commercial information, intellectual property, as well as goodwill and know-how contained within the disclosed information and supplementary or supporting data howsoever communicated between the parties.
4. This agreement does not apply either to any information that is in the public domain, nor to information which the receiving party can demonstrate was:
a) already lawfully in their possession prior to its disclosure by the other party, or b) acquired without the direct or indirect involvement of the disclosing party.
5. On request from the other party either party shall return any documents or other information relating to this agreement. No unauthorised copies in any form are permitted to be retained.
6. Signature to this agreement does not create a license, title or interest in respect of any intellectual property rights of the disclosing party.
7. After three years from the date of this agreement both parties shall be relieved of all obligations under this agreement.
Customer Confidentiality
- Do not talk to anyone other than Integrity management about site security or client issues
- Do not remove documents
- No photographs other than as part of an investigation and with the clients permission
Conflict Of Interest
- You may not, without Integrity’s written consent, engage in any other form of business or employment in or outside working hours.
- Where consent is granted you must notify Integrity of hours worked each week.
- It is unlikely that you will be permitted to work for any other security company
Personal appearance and the wearing of a uniform
- Employees must wear the Company issued uniform
- Your SIA licence must be visible at all times
- Company Identification must be worn at all times whilst on duty
- Sensible footwear should be worn (black shoes/ safety boots)
- Tattoos should be covered
- Piercings should be discreet or hidden from view
Professional Conduct
- Employees must show courtesy to customers, tenants, members of the public and work colleagues
- Use of swear words and language of a sexist, racist, ageist or similar nature will not be tolerated
- It is important that you conduct yourself in a professional and helpful manner
Drugs and Alcohol Policy
- Do not work under the influence of drugs or alcohol
- Do not bring alcohol or drugs on site
- Declare any prescribed medication
- Inform managers of suspected drug or alcohol use
Basic Conduct Expectations
As part of your contract with Integrity it is gross misconduct to sleep whilst on duty and this can lead to your employment with us being terminated.
When working on a site where there is nobody relieving you at your finish time, you are still required to work your full shift and do the hours asked of you.
When working on a 24 hour site you must not leave until the next person turns up to relieve you. If the person does not turn up at your finish time then you must contact the helpdesk and we will contact that guard to see where they are. Leaving a site unmanned is not acceptable.
Read and sign the site Assignment Instructions and be vigilant whilst on duty
Phones / Internet Usage
Some positions in the Company mean you use a company or client phone, this phone is not to be used for personal calls or messages.
These phones have an itemised bill which will indicate any misuse.
Company and/or client internet is not for personal use i.e. watching movies
If any phone or internet misuse is carried out by an employee then you will be asked to attend a meeting and any misuse costs may be deducted from your wages.
Requirement to report…
You MUST tell management if:
- your SIA license is refused or revoked
- you receive any criminal conviction
- you have any points on your driving licence or are disqualified from driving
Daily Occurrence Book
- The Daily Occurrence Book (DOB) must be completed at the start of your shift, throughout your shift, and at the end of your shift, in real time.
- All entries must be accurate, time- and date-stamped, and include clear details of events and actions taken.
Records should include:
- Signing on and off of employees, including manager and supervisor visits
- Any additional tasks or requests received
- Times of check calls and patrols completed
- Movement of keys or equipment under company responsibility
- Details of any incidents (date, time, location, nature of incident, names involved, etc.)
How to complete the DOB:
- The DOB must be completed electronically via the SmartTask website: https://str.skillweb.co.uk/SmartTask/Admin
- Access the system using the login details and company account key found in the site folder.
- If you are unable to locate these details, please contact the office immediately.
- Once logged in, select Occurrence Log and then Add Entries as required throughout your shift.
Incident Reporting
- All incident are to be notified to the Office / Helpdesk
- All incidents must be recorded using the SmartTask app, which is pre-installed and available on the site work phone.
- If, for any reason, the site phone is unavailable, the incident must be recorded on an Incident Form (IF025).
- Blank forms can be found in the site folder
- All fields to be completed with as much detail as possible.
- Seek advice from management if unsure 0121 711 4944
- To be completed as soon as possible after the incident
Disciplinary Procedures
The purpose of the disciplinary procedure is to give you every opportunity to overcome shortfalls in performance or conduct. At each stage your manager will discuss with you what action should be taken to avoid the necessity for further disciplinary action.
It is recognised that most issues can be dealt with swiftly and effectively in an informal manner.
This is the preferred method. However, there may be occasions when, either because the informal method has not brought about the desired result or when an alleged act of misconduct is of a more serious nature, a more formal procedure will be used.
The following list, which is not exhaustive, provides examples of offences, which are normally regarded as misconduct and could lead to action being taken under the formal disciplinary procedure:
- Failure to meet performance standards following informal performance management procedure
- Poor timekeeping/lateness
- Unauthorised absence or failure to notify the Company when absent
- Misuse of the Company’s or customer’s property or equipment
- Insubordination or failure to carry out reasonable instructions
- Use of inappropriate language towards or about another employee
- Breaking specific rules or instructions, which may be issued and agreed from time to time
- Carelessness in handling Company property or property belonging to another employee
- Failure to comply with statutory requirements as communicated from time to time
- Failure to meet the required standards of behaviour or conduct
- Failure to satisfy the required standards of dress and appearance
Confirmation of agreement and details
It is a requirement that all persons employed by Integrity Security Group Ltd must have completed an employee induction prior to starting their paid employment.
To comply with this requirement, you have received and completed this online Employee Induction Presentation.
Other site rules and information are available to you in the Staff Handbook and on site within Assignment Instructions.
Please complete the form below as confirmation that you have received an employee induction and understand your responsibilities and requirements as contained within.
Many thanks and if you need any further help or advice, please contact Human Resources at our Solihull Office on 0121 711 4944.